cscron
The customer success manager's day on scheduled agents: a daily health pulse, an ARR-weighted at-risk digest, onboarding tracking, renewal forecasts, expansion signals, ledger-gated customer touches, and a book scorecard.
Overview
cscron runs a customer success manager's post-sale day on a schedule, on our servers. Three tasks run on a clock: a daily reply scan that drafts responses for the accounts that answered, a Monday value-realized pass folded into the health score, and a customer QBR on the first of the month built from usage, outcomes and open risks. Five more run on demand: expansion signals, post-close handoff, customer-touch drafts, the advocacy engine, and score narration. Scheduled tasks fire in the runtime's 06:15 UTC window. Everything is draft-first, and there is nothing to install.
Customer touches are ledger-gated: a contact ledger rate-limits outreach so accounts are never over-messaged.
Get started
- Subscribe at /pricing ($250/yr), then follow /get-started/cscron.
- Open your console and connect your CRM, inbox, and customer-success tools in Settings. We custody each token encrypted and read it on the schedule; there is nothing to install.
- In the console, run setup ("run cscron setup"). The wizard collects your identity, book, and health signals, verifies connectors, registers the scheduled tasks, and writes your config.
- Choose where drafts land in Settings: an in-app draft queue, your Google Drive, or your mailbox as a draft. Nothing is sent without your approval.
Connectors it uses
You connect these in the console and we custody the tokens encrypted, reading them on the schedule: your CRM, inbox, and customer-success / usage tools. The wizard verifies each and skips gracefully what you don't have.
Built-in CSM craft library
cscron ships with a deep, cited CSM craft library so your customer drafts read like a seasoned success manager from day one, before you have uploaded a thing. It covers value realization (measuring the outcome the customer bought, not logins), the health-score framework, proactive health intervention on leading indicators, onboarding milestones and time-to-first-value, the QBR that reframes value to the executive sponsor, the renewal playbook, expansion timing, and executive-sponsor engagement. On your first scheduled run these notes seed your knowledge library, so every AI draft grounds on real CSM method instead of generic prose.
This craft grounds how to run an account. Your proof points, the outcomes, usage figures, and named wins a draft cites, come only from the sources you upload in the console Library tab, so a draft never presents a playbook line as your customer's result. Full grounding model: Persona Console.
Licensing & the control plane
Your licence is checked before a run, never during one. The scheduler enumerates only the tenants whose cscron subscription is current, so a lapse means the next run is not scheduled, and a run already under way is never cut off. Every run reports its telemetry to your Rollup either way. Details: Licensing & renewal.
Your console (runs on our servers, nothing to install)
By the numbers (live). cscron ships 8 hosted skills, 3 of them on an auto-run schedule (daily driver: value-realization-tracker). Tier: front-line. These counts are read from the live registry, not hand-typed.
cscron has a control surface in your browser at /cscron/console. It drives the hosted runtime that runs cscron's agents on our servers on a schedule, so nothing depends on you keeping an app open. Scheduled work runs on a metered key (ours by default, capped and priced into your subscription, or your own Anthropic or OpenRouter key). Bedrock is built but not accepting keys yet; Settings shows it as coming soon until the transport is validated.
- Schedule. A runtime on/off switch, plus every skill with its cadence and tier. Toggle any skill or run one now.
- Draft queue and Runs. Review the drafts your runs produced and see what ran, when, and what it cost.
- Live coach (front-line seats). On-demand interactive coaching: practice a live buyer roleplay, build a pre-call brief for a connected meeting, or draft a reply to an inbound thread. Draft-only, on your budget, nothing sent.
- Build. Probe an MCP server you have already connected to see the tools it offers, and check a custom skill draft against the same compiler the fleet runs. Both are read-only: probing lists tools without calling one, and validating saves nothing.
- Settings. Budget meter, identity, and bring-your-own-key.
Delivery. Output is draft-first and lands where you choose: your in-app draft queue by default, and optionally your Google Drive "Accounts" folder. For a security-strict team that needs real Gmail or Outlook drafts and CRM writes on their own credentials, an optional self-hosted path (n8n on your own machine) is available. Nothing is ever auto-sent. Full walkthrough: Persona Console.