Intent Queue
The ranked hot queue of accounts and contacts showing buying intent, with a safe-to-reach check on every row.
Overview
Intent Queue answers one question: who should I reach out to next, and is now actually a safe time. It reads the intent scores computed by the scheduled intent refresh (the same signal pipeline that feeds the dashboard's next-best recommendation), ranks every account and contact highest score first, and checks each one against the same outreach governance that governs every other send in the product. No separate inbox to keep in sync, this is the fuller, governed view of the same list.
How the score works
Every row's score (0 to 100) is built from weighted intent signals, page views, content engagement, pricing-page visits, and similar activity, each decayed by recency so a signal from this morning counts more than one from three weeks ago. The weights are not fixed: they learn per rep from which scored leads actually turned into real pipeline, so two reps working the same account list can see different rankings over time. The top 2 to 3 drivers behind a score are shown on each row (signal type and how many times it fired) so the number is never a black box.
The sendability badge
Each row carries one of three states:
- Safe to reach, the contact clears the same outreach governance ledger (send caps, cooldowns, reply-aware pacing) used everywhere else in the product. Nothing new to learn, it is the one set of rules.
- Hold, with a reason, governance is blocking a touch right now, for example a 30-day contact cap. The reason string tells you exactly why so you know when it will clear.
- Account-level, pick a contact, the signal is tied to a domain or account, not a specific person yet. There is nothing to govern until a rep picks who to reach out to.
No fabrication
The queue never invents a score or a driver. An account with no scored activity yet simply does not appear, and an empty queue reads "No intent signals scored yet." rather than showing placeholder rows.
Related
- Activity, your run history, including the intent refresh runs that populate this queue.
- Agent activity & receipts, the per-account chain of touches that outreach governance draws on.