Coaching Scorecard
Score each rep against a MEDDIC-shaped methodology rubric from metadata only, so every 1:1 starts from the same numbers.
Included with leadercron . A seat without it sees an upsell here instead of the page.
Overview
Coaching Scorecard gives a manager a consistent, defensible read on each rep's methodology discipline. Instead of a gut feel that changes week to week, it scores every rep against a MEDDIC-shaped rubric, methodology completeness, economic-buyer access, decision-process mapping, champion development, multi-threading, and next-step hygiene, so the 1:1 starts from the same numbers every time.
Team behaviors
The first section on the page ranks every call-rubric signal across your team, weakest first, from the calls your reps have already scored on Call Coaching. Pick a 30 or 90 day window. Each row shows the team mean, how many qualifying reps sit under 50 (the rubric's red band) out of how many qualify, and the change since the previous window of the same length. The tiles above it name the weakest behavior, how many reps are under 50 on it, and the biggest gain.
Who counts. The reps on your team today. A rep removed from the team is not counted, even for calls they scored while they were on it. A rep qualifies for a signal with at least 3 measured calls on it in the window, and a signal is ranked only when at least 3 reps qualify, so one rep cannot set the team's weakest behavior. Signals short of that are listed under Not enough measured calls with how many reps qualify. A signal nobody could measure, such as patience on transcripts without timings, sits there too rather than reading as zero.
Against your own team, not a benchmark. The change compares the team to its own previous window. There is no population benchmark here, for the same reason a rep's trends on Call Coaching compare them to their own earlier calls.
Who can see it. Team owners only. A member who opens the page sees Visible to team owners. Your own call scores are on Call coaching. The section shows numbers only: no quote, observed text, call title or account name leaves a rep's own Call Coaching page. When consequence development is the weakest behavior, the section points to the consequence drill in each rep's console.
Where the numbers come from. Only scores the platform computed itself count: the weekly scoring pass and the AI coaching pass. A rep cannot type in a score. Team numbers then count only calls the platform fetched from a recorder itself: Gong (through Gong's own API address), the meeting bot, and the Zoom, Fathom, Google Meet and Teams connectors. A transcript a rep sends in themselves, through the Coach API or a browser whisper session, still scores on that rep's own Call coaching page but is left out here, whatever source it names. This shows a recorder captured the call, not who was on it. Calls captured before 2 November 2026 carry no record of how they arrived, so Gong and meeting bot calls from before then stay out; Zoom, Fathom, Meet and Teams calls are rescored once by the weekly pass and then count.
Metadata only
Every input is an aggregate rate derived from what reps did, not what they wrote: the share of a rep's deals with an identified economic buyer, a mapped decision process, a confirmed champion, a dated next step. It never reads draft bodies or message text. This is the leadership constraint the whole product respects, a manager coaches from run and outcome metadata, never from a rep's private content.
How the score works
Each rubric dimension scores 0 to 100 from its rate, and the overall is a weighted blend of the dimensions that have data. A missing metric lowers confidence, not the score, so a rep is never penalized for a number you have not connected yet. The scorecard bands each rep strong, developing, or needs-coaching, names the single lowest dimension as the coaching focus, and flags low confidence when too few deals back the numbers. The team is ranked weakest first, so coaching time goes where it matters.
Saved for your team
The per-rep aggregates you enter are saved, keyed by rep, so re-entering a rep updates that rep's row rather than stacking a second one. "Use my team" loads the last set you saved, so a manager does not re-paste it every visit. Nothing is stored until you enter a team, and the payload is aggregate rates and counts only, never deal or call content.
Deterministic
The scorecard is deterministic: the same aggregates always produce the same scores, so a rep can trust the number and a manager can defend it. It is the input to the 1:1 prep, not a black box.