Renewal Workspace
Your renewals bucketed by quarter with the ARR at stake, plus gross and net revenue retention computed only from resolved renewals.
Overview
Renewal Workspace is the cscron renewal view: it buckets every account up for renewal by the quarter it renews, shows the ARR at stake and how much is at risk, and computes gross and net revenue retention from the renewals that have already resolved. It reads the same book the customer-health scorer works, so the at-risk weighting lines up with the health score.
Pipeline by quarter
Every open account with a renewal date is bucketed into its calendar quarter, earliest first. Each bucket shows the number of accounts, the total ARR up for renewal, and an at-risk ARR figure weighted by each account's churn risk where the health score is known. Accounts with no renewal date are not counted as pipeline, and accounts whose renewal has already resolved move out of the pipeline into the retention calculation.
Gross and net revenue retention
Retention is computed only from renewals with a resolved outcome and a recorded prior-period ARR. Gross revenue retention (GRR) is renewed ARR over prior ARR, so it excludes expansion and can only stay flat or fall. Net revenue retention (NRR) adds expansion back in, so it can exceed 100%. If a renewed account is not itemized, its renewed ARR defaults to its prior ARR. A book with no resolved renewals yet shows "not enough resolved renewals" rather than a fabricated rate, because a retention number you cannot evidence is worse than none.
Where the data comes from
The workspace reads your accounts and their renewal dates, ARR, and any resolved outcome from your connected CRM and stored records. If you have not connected a CRM or added renewal dates yet, the pipeline is empty rather than filled with placeholders. As renewals resolve and outcomes are recorded, the retention section fills in on its own. Turning the workspace into a renewal play stays with the cscron drafting skills.